It was 9:07AM on a Friday and the news crashed into my office like a brick through the window: the site was down.  Again.

This seemed like the third time it happened in as many weeks.  I had a good team, and they always scrambled to get the problem fixed, but enough was enough.  It was time to fix the root cause before the rapidly approaching holiday season put us down for the count.

Warning signs of a success overload.

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